H & T Personal Shopping & Delivery Services ("we," "us," "our," or "Company") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you use our mobile app and services.

Customer Information: When you place an order or booking, we collect your full name, phone number, email address, and delivery address.

Payment Information: We do not store credit card details. Payment processing is handled securely by Square and PayPal. We only retain transaction references and payment status for your records.

Device Information: We may collect device type, operating system, and app usage data to improve performance and user experience.

SMS Communications: With your consent, we send booking confirmations and reminders via SMS using Twilio. Standard message and data rates apply.

Your information is used to:

• Process and fulfill your bookings and orders
• Send order confirmations, updates, and reminders
• Process payments and handle refunds
• Communicate with you about service issues or special offers (with your consent)
• Improve our app and services
• Comply with legal obligations

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure storage of customer records in Base44 database
• No storage of sensitive payment card data (delegated to Square/PayPal)
• Access restricted to authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use the following third-party services which may access your data:

• Square — Payment processing
• PayPal — Payment processing
• Twilio — SMS notifications for booking confirmations and reminders
• Base44 — App platform and database hosting

These services have their own privacy policies. We are not responsible for their practices.

We retain your booking and order information for as long as necessary to:

• Fulfill your service requests
• Maintain transaction records for legal and accounting purposes (typically 7 years)
• Provide customer support and handle disputes

Saved profiles you create are stored locally on your device and can be deleted at any time from Settings.

Access & Correction: You can view and update your contact information in the app Settings.

Delete Account: You can delete your account at any time from Settings. This will remove your user record and associated data, though transaction history may be retained for legal compliance.

Opt-Out: You can opt out of SMS notifications by requesting removal from the provided number or contacting us directly.

Saved Profiles: Profiles saved on your device can be deleted individually from Settings.

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information and terminate the child's account.

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the app. Your continued use of the app following updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

H & T Personal Shopping & Delivery Services
Email: support@htservices.com.au
Location: Tom Price, Western Australia